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► Complaints

Problems can arise at any stage of your course and you may feel the need to raise a complaint about what you are experiencing. If you are to do this it helps to be clear about what you are dissatisfied with and the outcome you would like.

Address problems early on – don’t let them grow. It is in everyone’s interest to resolve issues quickly. It is a good idea to document what has gone wrong - record events and dates while you can still clearly remember them. If the issue affects a group of students ask everyone to write down their concerns individually.

The University of Brighton has a complaints procedure which needs to be followed. It is in your Student Handbook or available here

If you are unhappy with the final University outcome of a complaint you raise it is possible, once you have been issued with a Completion of Procedures letter, to raise your case with The Office of the Independent Adjudicator for Higher Education. Further details can be found here.

If you feel that you could use some independent advice on any of the issue discussed on this page, please contact:

Nicola Trelawny - Academic Advocate (Individual Representation) on 01273 643532 or by emailing nt68@brighton.ac.uk

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I'd like some help regarding a complaint please.